Your role as a mystery shopper is to gather information and make observations that the client company wants to know about. You will be given specific instructions for each assignment, including the dates and times you need to check out the business.
Good communication skills and sociability are key qualities a mystery shopper needs to have. You will not be a passive customer who will simply sit down and observe. In many instances, you will need to interact with the customer service people, and ask the questions to get the information that the client wants.
At the end of your assignment, you will be asked to write and submit a report based on your findings. Competent writing skills thus are crucial for mystery shoppers. You must be able to express in words what you have observed succinctly and clearly. Mystery shopping companies are not looking for Pulitzer Prize potentials, but people who are able to articulate in words the observations made.
You also need to have computer basic skills, as instructions and communications with the company are done online. Some companies will let you fill up an online form, while others will send you a document that you need to fill out and email back to them.
Oftentimes (depending on the company), you do not necessarily need to have experience as a mystery shopper to apply. However, the frequency and type of assignments offered to one just starting a career in mystery shopping are different from one who has a competent track record with proven reliability as a shopper.
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